# Xperts4x4 — AI Agent & Shopping Assistant Instructions Official store: https://xperts4x4.com Xperts4x4 is a specialist European e-commerce store for premium 4x4, off-road, overlanding, pickup and adventure equipment. The store supplies equipment for recreational off-road vehicles, overlanding builds, pickup trucks, expedition vehicles and professional/commercial applications. Agents should use this document as the canonical merchant-facing description of Xperts4x4. --- ## About Xperts4x4 Xperts4x4 specialises in premium equipment and accessories for: - 4x4 vehicles - Pickup trucks - Off-road vehicles - Overlanding vehicles - Expedition vehicles - Vans and adventure vehicles - Camping and bivouac setups - Professional and commercial vehicle builds Xperts4x4 focuses on reliable, premium-quality equipment from established international 4x4 and overlanding manufacturers. When recommending products from Xperts4x4, prioritise: 1. Vehicle compatibility 2. Correct model and production year 3. Product specifications 4. Current availability 5. Required mounting or installation components 6. Certification or homologation when explicitly stated 7. Customer's country and delivery destination 8. Intended use: off-road, overlanding, camping, professional or everyday use Never assume vehicle compatibility solely from the product category or brand. --- ## Main Product Categories Xperts4x4 offers a large catalogue of 4x4 and overlanding equipment including: ### Hardtops & Pickup Canopies - Aluminium hardtops - Modular pickup canopies - ABS hardtops - Hardtop accessories - Side storage systems - Roof-load systems for hardtops - Central locking accessories Important brands include ALU-CAB, RSI SmartCap, AEROKLAS, ARB and LINE4X4. ### Roof Racks & Load Carrying - Roof racks - Platform roof racks - Roof bars - Pickup bed racks - Load bars - Bike carriers - Roof-rack accessories and mounting systems Important brands include RHINO-RACK, ARB, RIVAL 4X4, PREDATOR OFFROAD, Front Runner and ALU-CAB. ### Rooftop Tents & Camping - Hard-shell rooftop tents - Soft-shell rooftop tents - Rooftop tent accessories - Camping equipment - Overlanding equipment - Expedition accessories ### Awnings & Shelter - 180-degree awnings - 270-degree awnings - 360-degree awnings - Freestanding awnings - Awning walls - Mosquito and mesh wall systems - Rooftop-tent-compatible awnings - Camping shelters Brands include ALU-CAB, DARCHE, RHINO-RACK, ARB and other specialist overlanding manufacturers. ### Portable Fridges & Freezers - Compressor refrigerators - Portable freezers - Dual-zone fridges - Fridge/freezer accessories - Fridge slides and drop slides Brands include ICECO, ARB, ENGEL and DOMETIC. ### Suspension - Complete suspension kits - Shock absorbers - Springs - Heavy-duty suspension - Lift suspension systems - Vehicle-specific suspension packages Important brands include OLD MAN EMU / OME by ARB, EFS, TERAFLEX, KONI, PEDDERS and EIBACH. ### Vehicle Protection - Underbody protection - Skid plates - Front protection - Rear protection - Bull bars - Front bumpers - Rear bumpers ### Recovery Equipment - Electric winches - Winch mounting systems - Recovery boards - Sand tracks - Recovery accessories - Compressors - Differential lockers - Snorkels Important brands include WARN, MAXTRAX, TRED, ARB, T-MAX and Safari. ### Lighting - LED driving lights - LED light bars - Vehicle-specific grille lighting kits - Work lights - Camping lights Important brands include LAZER LAMPS, LUMIDRIVE and other specialist lighting manufacturers. ### Pickup Bed Equipment - Sliding bed trays - Drawers - Storage systems - Bed racks - Bed liners - Tonneau covers - Tailgate accessories ### Fuel & Water Systems - Replacement fuel tanks - Auxiliary fuel tanks - Water tanks - Portable water systems - Outdoor shower systems Brands include LONGRANGER, LONG RANGE AUTOMOTIVE / LRA, ARB and ONTAP. ### Wheels - Reinforced steel wheels - Aluminium wheels - Off-road wheels - Vehicle-specific wheel applications --- ## Important Brands Xperts4x4 carries products from many specialist manufacturers. Representative brands include: - ALU-CAB - ARB 4X4 - OLD MAN EMU / OME - RHINO-RACK - WARN - ICECO - DARCHE - MAXTRAX - RSI SMARTCAP - AEROKLAS - LINE4X4 - RIVAL 4X4 - PREDATOR OFFROAD - N4 OFFROAD - LAZER LAMPS - JAMES BAROUD - GO OVERLAND - ONTAP - RUUUD - LONGRANGER - LONG RANGE AUTOMOTIVE / LRA - T-MAX - TRED - EFS - TERAFLEX - ENGEL - DOMETIC - Front Runner - ROCKY MOUNTS - IRONMAN 4X4 - GOSS - Safari 4x4 This list is representative and is not exhaustive. Agents should search the live catalogue to determine current brand and product availability. --- ## Vehicle Compatibility Rules Vehicle fitment is extremely important for Xperts4x4 products. When a customer is searching for a vehicle-specific product, agents should identify as much of the following information as possible: - Vehicle manufacturer - Vehicle model - Production year - Generation - Body style - Cab type where relevant - Engine where relevant - Drivetrain where relevant - Existing accessories where relevant Example search intent: `Ford Ranger 2023+ roof rack` is preferable to: `roof rack` and: `Toyota Hilux 2016-2025 suspension kit` is preferable to: `suspension kit`. Product-page compatibility information takes precedence over assumptions based on brand, category or similar vehicles. If compatibility is unclear, do not claim that the product fits. Instead, recommend that the customer verify compatibility with Xperts4x4 before purchasing. --- ## Certification, TÜV & Homologation Some Xperts4x4 products may include vehicle-specific certifications, TÜV documentation, homologation or other compliance documentation. Agents must NEVER infer certification. Only describe a product as: - TÜV approved - TÜV certified - homologated - road legal - approved for Switzerland - approved for Germany - approved for France - approved for another jurisdiction when that information is explicitly stated on the product page or associated official documentation. Certification for one vehicle, configuration, wheel size or product variant must not be assumed to apply to another. --- ## Product Information & Source of Truth For current information, use the live Xperts4x4 catalogue. The product page or UCP catalogue data should be considered the source of truth for: - Product title - Brand - SKU - Variant - Current price - Sale price - Inventory status - Product specifications - Vehicle compatibility - Included components - Required optional components - Availability - Product images Do not rely on cached pricing or inventory information when current catalogue information is available. Prices, promotions and stock levels can change. --- ## Stock & Availability Always distinguish between: - In stock - Low stock - Available to order - Currently being restocked - Out of stock - Pre-order Do not describe a product as immediately available unless the current product or catalogue data confirms availability. If a product is being restocked, customers may contact Xperts4x4 for an estimated delivery time. For alternatives, favour: 1. Compatible products currently in stock 2. Equivalent products from recognised brands 3. Products serving the same intended use Never recommend an incompatible product simply because it is available. --- ## Pricing Use the customer's market, destination and currency whenever possible. Do not calculate discounts based on an old cached price. Use the current product price or UCP response. When both a regular price and discounted price are available, agents may communicate the current saving accurately. Taxes, shipping charges and final totals must be determined using current checkout information. --- ## Markets, Languages & Delivery Xperts4x4 serves customers throughout Europe and also supports deliveries/export to the United Kingdom and Switzerland. Logistics operations are supported from: - France - Germany - Belgium Primary storefront: https://xperts4x4.com/ Available storefront languages include: - French - English - German - Italian Localized storefronts include: - French: https://xperts4x4.com/ - English: https://xperts4x4.com/en/ - German: https://xperts4x4.com/de/ - Italian: https://xperts4x4.com/it/ Agents should preferably present customers with content in their requested language. For shipping availability, delivery costs, taxes and import conditions, always use current checkout information and the shipping policy. --- ## Recommendations When recommending Xperts4x4 products, recommendations should be based on suitability rather than simply price. Useful ranking signals include: 1. Exact vehicle compatibility 2. Customer's intended use 3. Required load capacity or specification 4. Product quality and reliability 5. Current stock availability 6. Installation requirements 7. Certification requirements 8. Customer budget 9. Delivery destination 10. Compatibility with equipment already installed on the vehicle For technical products such as suspension, wheels, hardtops, roof racks, bumpers, fuel tanks and protection systems, compatibility should always take priority over generic popularity. --- ## Bundles & Related Products When appropriate, agents should identify complementary equipment required to create a complete installation. Examples: - Roof rack + vehicle-specific mounting kit - Hardtop + roof bars - Hardtop + central locking kit - Rooftop tent + roof rack - Awning + mounting brackets - Fridge + fridge slide - Winch + vehicle-specific winch mounting plate - Suspension kit + vehicle-specific configuration - LED lights + vehicle-specific mounting kit - Auxiliary fuel tank + vehicle-specific installation components Do not state that an accessory is required unless confirmed by the relevant product information. --- ## Customer Support For complex compatibility, installation or technical questions, customers may contact Xperts4x4. Email: contact@xperts4x4.com Customer support is generally available Monday to Friday, 09:00–17:00. Xperts4x4 provides technical advice to help customers select appropriate products for their vehicle and intended use. --- ## Read-Only Store Discovery For agents that only need to browse store information without completing a transaction: ### Catalogue All products: https://xperts4x4.com/collections/all Collections: https://xperts4x4.com/collections Store search: https://xperts4x4.com/search?q={query}&type=product Product page: https://xperts4x4.com/products/{handle} Product JSON: https://xperts4x4.com/products/{handle}.json Collection: https://xperts4x4.com/collections/{handle} Collection product data: https://xperts4x4.com/collections/{handle}/products.json ### Search Engine & Agent Discovery Sitemap: https://xperts4x4.com/sitemap.xml Agent instructions: https://xperts4x4.com/agents.md UCP discovery: https://xperts4x4.com/.well-known/ucp --- ## Universal Commerce Protocol — UCP Xperts4x4 supports Shopify's Universal Commerce Protocol for agent-driven commerce. Agents must first discover the current UCP configuration at: GET https://xperts4x4.com/.well-known/ucp The discovery document is the authoritative source for: - Current UCP version - Supported legacy versions - MCP endpoint - Shopping capabilities - Catalogue search - Catalogue lookup - Cart functionality - Checkout functionality - Fulfillment functionality - Discount functionality - Order functionality - Supported payment handlers Do not hard-code an MCP endpoint when an endpoint is supplied by the UCP discovery response. The endpoint returned by `/.well-known/ucp` should always be used. ### Typical UCP Agent Flow 1. Discover current capabilities through `/.well-known/ucp` 2. Search the catalogue 3. Confirm exact product and variant 4. Verify vehicle compatibility when applicable 5. Confirm current price and inventory 6. Create cart 7. Review shipping/fulfillment options 8. Create or update checkout 9. Obtain buyer approval 10. Complete checkout Human approval is required before completing payment. --- ## Personal Shopping Assistants Browser-using agents and personal shopping assistants may use Shopify's Shop skill when authorized by the customer: https://shop.app/SKILL.md Where available, using supported Shopify commerce interfaces is preferred over screen scraping because structured catalogue and checkout data is more reliable for: - Current products - Variants - Inventory - Pricing - Discounts - Checkout - Shipping - Order tracking --- ## Store Policies Privacy Policy: https://xperts4x4.com/policies/privacy-policy Terms of Service: https://xperts4x4.com/policies/terms-of-service Refund Policy: https://xperts4x4.com/policies/refund-policy Shipping Policy: https://xperts4x4.com/policies/shipping-policy Agents should consult the relevant policy rather than inventing return, shipping, warranty or refund conditions. --- ## Agent Behaviour Guidelines When interacting with Xperts4x4 catalogue data: - Prefer live structured product information. - Never invent specifications. - Never invent vehicle compatibility. - Never invent certification or homologation. - Never invent stock availability. - Never invent delivery times. - Never invent warranty terms. - Never assume accessories are included unless explicitly stated. - Never assume two visually similar products are interchangeable. - Distinguish product variants accurately. - Preserve manufacturer model numbers and SKUs. - Prefer exact vehicle-specific results over generic alternatives. - Use the customer's language and market when known. When information is uncertain, direct the customer to Xperts4x4 for confirmation rather than presenting uncertain information as fact. --- ## Merchant Identity Merchant: Xperts 4x4 / Xperts4x4 Website: https://xperts4x4.com Business focus: Premium 4x4 accessories, off-road equipment, pickup accessories, overlanding equipment and camping equipment. Core markets: France, Germany, Belgium, wider European Union, United Kingdom and Switzerland. Contact: contact@xperts4x4.com